Q. Is there a cell phone network in Ladakh?

-> Yes, there is cell phone coverage in Ladakh. BSNL, Airtel, and Vodafone postpaid connections work. BSNL and Airtel are the best. Only postpaid connections work in Ladakh.

Q. Is there 4G/5G in Ladakh?

-> Ladakh has 4G/5G all over. May not work at Pangong Tso, Hanle. 

Q. Do Airtel and Vodafone work in Pangong Tso, Nubra Valley, and Tso Moriri?

->Only BSNL has a cellular connection in these region,s and that too is very scratchy.

Q. Where will the driver meet for the Leh Ladakh Family Road Trip?

-> The driver, who will also act as a guide, will pick you up from Leh airport between 10:00-11:00 am.

Q. What kind of accommodation will be provided on the Leh Ladakh Family Road Trip?

-> We will be using homestays and guest houses all along the trip.

Q. Will the accommodation be clean?

-> Since no one in the world likes to keep their home untidy, it’s safe to say that every place we stay at will be clean and will give you a homely feel.

Q. Will we get a bed, blankets, and pillows on the Leh Ladakh Family Road Trip?

-> Yes, at every place we stay at, you’ll get a blanket, a pillow, and if not a bed, then surely a mattress to sleep on.

Q. Will we get hot water for a bath?

-> Every guest house and homestay we stay at will have geysers, so you’ll surely get to have a bath at least once a day.

Q. Will the rooms be based on the Leh Ladakh Family Road Trip?

-> Every Family will get one room. 

Q. What food is included on the Leh Ladakh Family Road Trip?

-> Breakfast and dinner are included. Lunch is not. Since this is a backpacking road  trip, we want to leave the eating for you to explore on your own. You’ll never go hungry in Ladakh.

Q. Do we need to carry food along on the Nubra Valley Road Trip?

-> Not needed. Every place we stay at will have either a cafe or a Ladakh family who will cook for us.

Q. What kind of food should we expect to get?

-> In Manali, Leh, and Srinagar, you’ll get everything from pizza to dosa. While in other regions, it’s the basic rajma dal (kidney beans) rice, pickle, mix vegetables, and rotis with some local chicken curry.

Q. How do I avoid altitude sickness?

-> The only way to avoid altitude sickness is to rest well, keep yourself hydrated and have plenty of water.

Q. What about motion sickness?

-> Consulting your local physician is the best for motion sickness.

Q. What about the oxygen level?

-> The oxygen is indeed very thin in Ladakh, but if you remember to keep yourself hydrated with small sips of water, it should not bother you.

Q. Is there a hospital in Leh-Ladakh?

-> Yes, every town and village in Ladakh has a health centre.

Q. Why do we need an ILP in Ladakh?

->Since Ladakh is a vast desert, the ILP is needed to help keep a track of travelers. So if lost, tracking the person will be a little easier.

Q. How do we get the ILP?

Our team at tlow, will get the ILP done once you submit the documents to them on the trip.

Q. What documents do I need to submit?

-> Two photocopies (Xerox) of your identification proof which has your residential address example: Aadhar card, driving license, passport.

Q. What will be our mode of transportation on the Leh Ladakh Family Road Trip?

 Within Ladakh? An SUV/ 14 seater tempo traveller.

Q. Is this a biking trip?

-> No, this is not a biking trip but a road trip.

Q. What if we want to go biking?

-> You can hire a bike in Leh and ride around while in Ladakh. The tlow representative will guide you through the process.

Q. So, how does it all pan out?

-> Based on the number of bikers we suggest you’ll hire a couple of bikes and relay it all along the three-day journey around Nubra Valley, Pangong Tso and Leh town.

Q. What if there is a lockdown?

-> If the lockdown starts again, there won’t be any refund,s but you’ll get a change of date. You can come anytime when the world restarts or you feel it’s safe to travel again.

Q. What if I test positive for COVID-19?

-> If any traveller happens to test positive before the trip, we will offer wallet money in exchange for the amount paid. You can come anytime when the world restarts or you feel it’s safe to travel again.

TLOW, based on the Cancellation Date, shall withhold the following amounts stated in the table below from the Booking Amount or Trip Price as cancellation charges and refund the remainder to you. The refund shall be paid to you within 21 calendar days from the Cancellation Date.

Cancellation Date is: Cancellation charges
– Before forty (40) calendar days prior to the date of commencement of the Trip, 15% of the Trip Price

– On or after forty (40) calendar days but prior to thirty (30) calendar days from the day of  commencement of the Trip, 30% of the Trip Price

– On or after thirty (30) calendar days but prior to twenty-five (25) calendar days from the day of commencement of the Trip, 50% of the Trip Price

– On or after twenty-five (25) calendar days but prior to twenty (20) calendar days from the day of commencement of the Trip, 75% of the Trip Price

– On or after twenty (20) calendar days but prior to fifteen (15) calendar days from the day of commencement of the Trip, 100% of the Trip Price

You may claim a refund only in case of a confirmed booking where you have paid the entire Booking Amount. Where there is part payment of the Booking Amount is made, the same shall be forfeited and there shall be no refund. 

For more information on the cancellation & refund policy, please read our T&C.