Q. Is there cell phone network in Kinnaur and Spiti Valley?
Yes, there is cell phone coverage in Kinnaur but not in Spiti Valley. BSNL, Airtel and Vodafone postpaid connection work in Kinnaur Valley up to Poh, BSNL and Airtel are the best.  Only BSNL postpaid connections works in Spiti Valley.

Q. Is there 3G/4G in Kinnaur and Spiti Valley?
As of October 2017, Kinnaur and Spiti Valley had only edge and edge plus (2G) in Tabo, Dhankar and Kaza. So basically, WhatsApp works. BSNL has the best and is the only data provider in Spiti Valley

Q. Does Airtel, BSNL or Vodafone work in Chandar Tal?
Only BSNL has a cellular connection near Chandar Tal.

Q. Where does the trip start in New Delhi?
The trip starts at the New Delhi bus station.

Q. What time should we reach the bus station.?
Around 60 minutes prior to the departure of the bus is a good time to reach the bus station..

Q. How to reach RK Ashram via metro?
1st Train Towards → HUDA City Centre → Platform 1 → Yellow Line (New Delhi to Rajiv Chowk) Change here
2nd Train Towards → Dwarka Sec 21 → Platform 2 → Blue Line (Rajiv Chowk to RK Ashram Marg)

Q. How to reach ISBT Kashmiri Gate?
-From the airport take a direct AC bus which leaves every 30 minutes. Good options if you want to avoid the metro rush.
-Take a shuttle bus to the airport metro and then an express metro to New Delhi and finally take the yellow line to Kashmiri Gate.  (Fastest way to reach ISBT)

Q. So we have to board the bus all alone?
You won’t be alone, you’ll be with the rest of the group and our WhatsApp group which is made 36-40 hours before the start of the trip will be used as the platform to co-ordinate.

Q. What kind of accommodation will be provided?
We will be using homestays and guesthouses all along the trip.

Q. Will the accommodation be clean?
Since no one in the world likes to keep their home untidy, it’s safe to say that every place we stay at will be clean and will give you a homely feel.

Q. Will we get a bed, blankets and pillows?
Yes, at every place we stay at you’ll get a blanket, a pillow and if not a bed then surely a mattress to sleep on.

Q. Will we get hot water for a bath?
Every guest house and home stay we stay at will have geysers so you’ll surely get to have a bath at least once a day.

Q. Will the rooms be based on gender or mixed?
It will be girls in a separate room and boys in a separate room, for all those backpacking solo.

Q. Do we need to carry food along?
Not needed.  Every place we stay at will have either a cafe or a Spitian family who will cook for us.

Q. What kind of food should we expect to get?
In every town and village, you’ll get a variety of food options from pastas and to pizzas to choose from. There will also be home cooked meals in remote villages which the locals will prepare.

Q. Can we cook?
Yes, you can cook in our homestays. Provided you make the time.

Q. How to I avoid altitude sickness?
The only way to avoid altitude sickness is to rest well, keep yourself hydrated and have plenty of water.

Q. What about motion sickness?
Consult your local physician is the best for motion sickness.

Q. What about the oxygen level?
The oxygen is indeed very thin in Spiti Valley but if you remember to keep yourself hydrated with small sips of water, it should not bother you.

Q. Is there a hospital in Kinnaur and Spiti Valley?
Yes, every town and village of Spiti Valley has a health centre.

Q. Is it okay if I enroll solo for a trip?
Yes, it’s absolutely fine to enroll solo. All our trips have 70% solo travelers who enroll.

Q. What will be our mode of transportation?
While in Kinnaur and Spiti Valley we will be using a combination of Private Semi-sleeper Volvo buses and a tempo traveller (14 seater mini bus) or an SUV.

Delhi to Rampur or Yolo Manali
Private Volvo bus (Semi Sleeper)

Within Himachal?
A 14-seater Tempo traveller or an SUV or a Sedan depending on group size.

What if there is a natural calamity or delay due to an external factor?
-Any cost arising due to natural calamities like, landslides, road blockage, political disturbances(strikes), or any delay arising due to an external factor etc. (to be borne by the client, which is directly payable on the spot).

TLOW, based on the Cancellation Date, shall withhold the following amounts stated in the table below, from the Booking Amount or Trip Price as cancellation charges and refund the remainder to you. The refund shall be paid to you, within (21) calendar days from the Cancellation Date.

Cancellation Date is: Cancellation charges
– Before forty (40) calendar days prior to the date of commencement of Trip, 15% of the Trip Price
– On or after forty (40) calendar days but prior to thirty (30) calendar days day of commencement of Trip,
30% of the Trip Price
– On or after thirty (30) calendar days but prior twenty five (25) calendar days from day of commencement of Trip
50% of the Trip Price
– On or after twenty five (25) calendar days but prior to twenty (20) calendar days from day of commencement of Trip
75% of the Trip Price
– On or after twenty (20) calendar days but prior fifteen (15) calendar days from day of commencement of Trip
100% of the Trip Price

You may claim refund only in case of a confirmed booking where you have paid the entire Booking Amount. Where there is part payment of Booking Amount made the same shall be forfeited and there shall be no refund. The mode of payment of refund amount to you (whether through cash, e-wallets, bank transfers, or cheques), shall be determined at the sole discretion of TLOW.
Notwithstanding anything stated in the Terms & Conditions, there are no refunds of any kind, provided for ‘Camping Trips’.

For more information on cancellation & refund policy please read our T&C.